Shipping policy
At Masha USA, we are committed to providing you with a seamless and efficient shopping experience, including prompt shipping and delivery of your orders. Please review the details of our Shipping and Delivery Policy below:
Same Business Day Shipping
For orders placed before our daily cutoff time of 1 PM Mountain Standard Time (MST), we aim to ship most items on the same business day. Orders placed after this cutoff time will be processed on the following business day.
International Shipping
We ship to several international countries, please contact us if you are having trouble setting up delivery to the country of your choosing.
Customs Charges
Customs and Tariff charges are the sole responsibility of the customer, we will provide all the necessary documents to process the import on your end. You will be contacted by local customs authorities once your package arrives in your country.
Transit Times
Our standard transit times for most deliveries are estimated to be 1 to 3 business days from the date of shipment. Please note that actual delivery times may vary depending on your location and other factors.
Expedited Overnight Service
If you require expedited delivery, we offer an overnight shipping option for an additional charge. This service ensures that your order will be delivered on the next business day following the date of shipment.
Shipping Charges
Shipping charges are calculated based on the weight, size, and destination of your order. You will be provided with the shipping cost during the checkout process before completing your purchase.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.
Shipping Restrictions
Some items may be subject to shipping restrictions or may require special handling due to their nature. We will notify you if any such restrictions apply to your order.
Refusing a Package
When a carrier attempts delivery, customers may refuse the package. We will be notified of the refusal and the reason provided. In cases where a package is refused without a valid reason (e.g. wrong item sent, damaged packaging or contents) or if the refusal was due to customer error (e.g., incorrect address provided, not being able to sign for the package, refusal to accept the package), a shipping fee will be applied to cover shipping and handling costs. Refer to our 'Return Policy' regarding a restocking fee for refused packages.
Packaging and Security
All items are shipped in unmarked, non-disclosing double-padded envelopes to ensure your privacy. Shipments include tracking, signature verification, and insurance to give you extra peace of mind.
Contact Us
If you have any questions or concerns regarding the shipping and delivery of your order, please do not hesitate to contact our customer support team at support@mashausa.com or (505) 256-0190. We are here to assist you and provide any necessary information regarding your shipment.
By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy, including estimated transit times, packaging details, and the availability of expedited shipping options.