Terms of Use

Legal Information and User Responsibilities

Age Requirement and Use Policy

Masha USA provides products and e-commerce services exclusively on MashaUSA.com to adult users only. When accessing, browsing, or utilizing our website and its services, you affirm and guarantee that you are a minimum of eighteen (18) years of age. Masha USA retains the sole discretion to terminate User accounts, cease services, and modify or cancel orders.

Legal References

For comprehensive legal details regarding your access, use, and purchases on the Website, as well as the handling and collection of your personal data, please refer to the Website's General Terms and Conditions of Sale, Return Policy, and Privacy Policy. These documents are an integral part of these General Terms and Conditions of Use.

Acknowledgment and Acceptance

Your access to and utilization of the Website presume that you have read, comprehended, and consented to these General Terms and Conditions of Use. If you do not agree with all or part of these terms or any other Website policies, please refrain from accessing or using the Website.

User Account Responsibility

Upon creating your User account, you will establish a password. You bear sole responsibility for any actions taken under your password on the Website. Safeguarding the confidentiality and security of your password is your sole responsibility, and you commit not to disclose it to anyone. You accept full responsibility for all transactions and activities carried out through your account and release Masha USA, third-party content providers and licensors, as well as their respective directors, officers, employees,

Contact Us

For further questions or concerns, click Here to contact us.

Cookies Policy

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are commonly used to improve website functionality, enhance user experience, and provide valuable information to website administrators.

How We Use Cookies

We use cookies for various purposes, including:

Essential Cookies: Necessary for the operation of our website, enabling core functionality, such as page navigation, security, and access to secure areas. You cannot opt out of these cookies as they are essential for the website to function properly.

Analytical Cookies: Collect information about how visitors use our website, helping us understand which pages are most popular, how users navigate our site, and if they encounter any errors. The data collected is used to improve the website and provide a better user experience.

Functional Cookies: Allow us to remember your preferences and choices, such as language preferences or the region you are in. These cookies enhance your browsing experience by personalizing the website content.

Advertising Cookies: Used to display personalized advertisements based on your interests and online behavior. These cookies may also track your interactions with our ads.

Third-Party Cookies: Set by third-party services, such as analytics providers or advertisers. We do not have control over these cookies, and their use is governed by the respective third-party's privacy policies.

Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. Your choice will be stored in a cookie for future visits.

Managing Cookies

You can control and manage cookies in your browser settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.

Contact Us

If you have any questions or concerns regarding our Cookies Policy or your cookie preferences, please contact us at help@mashausa.com or by clicking Here.

Updates to this Policy

We may update our Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

By using our website, you consent to the use of cookies as described in this Cookies Policy. If you do not agree to the use of cookies, please adjust your browser settings accordingly or refrain from using our website.

Do Not Sell My Personal Information (DNMI) Policy

This "Do Not Sell My Personal Information (DNMI) Policy" explains your rights and how to exercise them under the California Consumer Privacy Act (CCPA) regarding the sale of your personal information. We respect your privacy and are committed to providing you with the means to exercise these rights.

Your Rights Under the CCPA

As a California resident, you have the right to:

Opt-Out of the Sale of Personal Information: You have the right to direct us not to sell your personal information to third parties. This right is also known as the right to opt-out.
Access and Know Your Personal Information: You have the right to request access to the categories and specific pieces of personal information we have collected, disclosed, or sold about you in the past 12 months.
Request Deletion of Personal Information: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

Exercising Your DNMI Rights

To exercise your rights under the CCPA, including opting out of the sale of your personal information, you can:

Use the "Do Not Sell My Personal Information" link on our website, which will take you to our DNMI request form.
Contact us directly at [Your Contact Information] and specify that you wish to opt-out of the sale of your personal information.

Upon receiving your request, we will confirm your identity and process your request as required by law.

No Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This includes denying you goods or services, charging you different prices, or providing you with a different level or quality of services.

Authorized Agents

If you choose to use an authorized agent to exercise your DNMI rights, we may require that you provide the authorized agent with written permission to do so. We may also require the authorized agent to verify their identity with us.

Contact Us

If you have any questions or concerns regarding your DNMI rights or this DNMI Policy, please contact us at support@mashausa.com or (505)256-0190 or by clicking Here.

Updates to this Policy

We may update our DNMI Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

By exercising your DNMI rights or continuing to use our services, you acknowledge and agree to the terms outlined in this DNMI Policy. If you do not agree with these terms, please refrain from using our services or exercising your DNMI rights.

California Privacy Policy

This California Privacy Policy outlines the privacy practices and rights of California residents concerning their personal information, as required by the California Consumer Privacy Act (CCPA). Please read this policy carefully to understand your rights and how we handle your personal information.

Your Rights Under the CCPA

The CCPA grants California residents specific rights regarding their personal information:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, disclosed, or sold about you in the past 12 months.

Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties, if applicable.

Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers (e.g., name, email address, phone number)

Internet and electronic network activity (e.g., browsing history, interactions with our website)

Commercial information (e.g., products or services purchased)

Geolocation data (e.g., approximate location based on IP address)

Inferences drawn from other personal information (e.g., preferences and interests)

Use of Personal Information

We may use your personal information for various purposes, including:

Providing products and services

Processing transactions

Personalizing your experience

Analyzing and improving our services

Complying with legal obligations

Disclosure of Personal Information

We may share your personal information with certain categories of third parties, including service providers and affiliates. We do not sell personal information for monetary value.

Exercising Your Rights

To exercise your rights under the CCPA, please contact us using the contact information provided below. We may need to verify your identity before fulfilling certain requests.

Contact Us

If you have any questions or concerns regarding your privacy rights or this California Privacy Policy, you may contact us at:

Email: support@mashausa.com

Phone: (505)256-0190

Or by clicking Here.

We may update this policy periodically to reflect changes in our privacy practices or legal requirements. The updated policy will be posted on our website.

By using our website, products, or services, you acknowledge and agree to the terms outlined in this California Privacy Policy. If you do not agree with these terms, please refrain from using our website and services.

Sustainability Policy

At Masha USA, we are committed to sustainable business practices and minimizing our environmental impact. We believe in taking responsible actions to protect our planet and promote eco-friendly options whenever possible. This Sustainability Policy outlines our commitment and initiatives:

Sustainable Sourcing

Eco-Friendly Materials: We prioritize the use of eco-friendly materials in our jewelry production. Whenever available, we select materials that have minimal environmental impact, such as recycled metals and ethically sourced gemstones.

Recycled Metals: We actively seek out recycled metals for our jewelry whenever feasible. By using recycled metals, we reduce the need for new mining and lower the environmental impact associated with metal production.

Ethical Sourcing: We are dedicated to ethical sourcing practices, ensuring that our gemstones are obtained from suppliers who adhere to fair trade and responsible mining standards.

Renewable Energy

Energy Efficiency: Our production facilities are equipped with energy-efficient technologies to reduce energy consumption and emissions.

Renewable Energy: We actively explore opportunities to power our operations with renewable energy sources, such as solar or wind power, to further reduce our carbon footprint.

Eco-Friendly Packaging

Recyclable Materials: We use recyclable packaging materials to reduce waste. Our packaging is designed to be both aesthetically pleasing and environmentally responsible.

Minimal Packaging: We aim to minimize excess packaging without compromising product safety during transit.

Responsible Production

Waste Reduction: We implement waste reduction measures to minimize the environmental impact of our manufacturing processes.

Water Conservation: We strive to minimize water usage in our production processes and regularly assess our water management practices.

Recycling and Repurposing

Recycling Programs: We encourage the recycling of old jewelry pieces by offering recycling programs or guidance on how customers can responsibly dispose of jewelry.

Repurposing: We support the idea of repurposing jewelry to give old pieces new life and reduce the demand for new materials.

Ethical Practices

Ethical Labor: We uphold ethical labor practices, ensuring fair wages and safe working conditions for our employees and partners.

Community Engagement: We actively engage with our local community and support initiatives that promote environmental sustainability.

Continuous Improvement

Commitment to Progress: We continuously assess and improve our sustainability efforts, seeking innovative ways to reduce our environmental footprint.

Transparency and Education

Customer Awareness: We strive to educate our customers about sustainable jewelry choices and the importance of responsible consumption.

Transparency: We are transparent about our sustainability initiatives, sharing our progress and challenges with our customers and stakeholders.

By implementing these sustainable practices, Masha USA is dedicated to making a positive impact on the environment and promoting responsible jewelry consumption.

Contact Us

For further questions or concerns, click Here to contact us.

Wholesale Account Policy

At Masha USA, we are pleased to offer wholesale accounts to qualified individuals and businesses. Our Wholesale Account Policy outlines the terms and conditions associated with wholesale purchases:

Eligibility

To qualify for a wholesale account, you must either belong to a recognized trade related to luxury products or provide sufficient proof of your intent to resell our products.

Product Availability

Please note that not all items available for retail purchase may be offered for wholesale purchase. We reserve the right to determine which products are available for wholesale.

Payment and Financing:

We do not provide financing or extend credit terms for goods or services purchased through wholesale accounts.

Special Orders

In some cases, special orders may be accommodated. These orders may require a deposit, the amount of which will be communicated on a case-by-case basis.

Minimums and Pricing

We do not impose minimum order requirements for wholesale accounts. However, pricing will be determined based on your annual purchasing volume, and discounts may apply based on the quantity purchased.

Account Setup

To establish a wholesale account, please contact our dedicated Wholesale Account team. You can reach us at (505) 256-0190 or wholesale@mashausa.com. We will guide you through the setup process and provide you with the necessary information to start placing wholesale orders.

By creating a wholesale account with us, you acknowledge and agree to the terms outlined in this Wholesale Account Policy. We look forward to serving your wholesale needs and building a mutually beneficial partnership.

Contact Us

For further questions or concerns, click Here to contact us.

Proposition 65 Policy

At Masha USA, we are committed to providing our customers with products that meet the highest standards for safety and environmental responsibility. We are dedicated to ensuring compliance with California Proposition 65 ("Prop 65") to inform our customers about potentially harmful chemicals present in our products.

Proposition 65 Background

Prop 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, requires businesses to provide warnings to California consumers about significant exposures to chemicals that are known to cause cancer, birth defects, or other reproductive harm. This regulation aims to protect the public from exposure to hazardous substances.

Our Commitment

We are dedicated to transparency and compliance with Prop 65. Our commitment includes the following key principles:

Product Testing: We regularly test our products to identify any chemicals that may be subject to Prop 65 regulations.

Labeling and Warnings: If our products contain chemicals listed under Prop 65, we will provide appropriate warnings on product labels or at the point of sale, as required by law.

Supplier Compliance: We work closely with our suppliers to ensure that the products we source comply with Prop 65 regulations.

Consumer Education: We strive to educate our customers about the importance of Prop 65 warnings and the measures we take to ensure product safety.

Understanding Lead in Products

Lead is a chemical known to the State of California to cause birth defects, reproductive harm, and other health issues when exposure occurs above specified levels. We are dedicated to minimizing lead content in our products to ensure they meet or exceed Prop 65 requirements.

Proposition 65 Warnings

Prop 65 warnings on our products or at the point of sale will be clear, concise, and comply with the legal requirements of the regulation. These warnings are intended to inform consumers about potential exposures to chemicals that may be present in our products.

Contact Us

If you have any questions or concerns regarding our compliance with Proposition 65 or the presence of specific chemicals in our products, please do not hesitate to contact us at support@mashausa.com or (505)256-9600 or Here We are here to assist you and provide any necessary information to ensure your confidence in the safety of our products.

Our Ongoing Commitment

We are dedicated to continuously improving our products and processes to meet or exceed Prop 65 requirements and all applicable safety standards. Our commitment to the well-being of our customers and the environment remains unwavering.

This Proposition 65 Policy is subject to periodic review and may be updated to reflect changes in regulations or our practices to ensure compliance and transparency.

Accessibility Policy

At Masha USA we are committed to providing a digital environment that is accessible to all individuals, regardless of their abilities or disabilities. We believe in inclusivity and are dedicated to ensuring that our website and digital content conform to accessibility guidelines and standards.

Our Commitment

We are dedicated to making our website accessible for everyone, including individuals with disabilities. We understand the importance of providing equal access to information, products, and services for all users.

Accessibility Standards

We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines provide a framework for making web content more accessible to a wider range of people with disabilities.

What We Do

Regular Accessibility Audits: We conduct regular accessibility audits and testing to identify and address potential accessibility issues.

User-Friendly Design: Our website is designed with accessibility in mind, including clear navigation, readable fonts, and easy-to-use forms.

Alternative Text: We provide alternative text for all images and non-text content, making it accessible to screen readers and other assistive technologies.

Keyboard Accessibility: Our website is designed to be navigable and usable using only a keyboard, ensuring compatibility with assistive devices.

Compatibility: We strive to ensure compatibility with popular assistive technologies and browsers.

Feedback and Improvement: We welcome feedback from users regarding accessibility issues. If you encounter any accessibility barriers on our website, please let us know, and we will work to address them promptly.

Contact Us

If you have any questions or concerns about the accessibility of our website or digital content or if you require assistance accessing information or services, please contact us at support@mashausa.com or (505)256-0190 or Here

Ongoing Commitment

We view accessibility as an ongoing commitment. As technology and accessibility standards evolve, we will continue to enhance our website's accessibility features and strive to provide a better online experience for all users.

This Accessibility Policy is subject to periodic review and may be updated to ensure its continued alignment with our accessibility goals and compliance with relevant laws and regulations.

Limits of Liability

This Disclaimer of Liability Policy is intended to clarify the limits of liability when you interact with Masha USA and its website, products, or services. Please carefully read and understand the terms outlined in this policy. To seek resolution for any issues related to our products or services, please notify us promptly through the appropriate communication channels provided by MashaUSA.com. We are committed to addressing and resolving any concerns you may have within our limitations, striving to ensure your satisfaction.

Content Accuracy

While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the accuracy, completeness, or timeliness of all content. Information, including product details, pricing, and availability, may change without notice.

Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience, but we do not endorse or take responsibility for the content, accuracy, or availability of third-party sites. Visiting such sites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Masha USA shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. This includes, but is not limited to, loss of data, profits, or business opportunities. Our liability for any product or service-related matters, including defects, errors, or performance issues, is strictly limited to the total cost of the goods and services that are the subject of the specific transaction or inquiry.

Exclusions

This limitation of liability applies to all claims, whether arising from product defects, service errors, delays, or any other related issues, and covers any direct damages. It excludes any consequential, incidental, or indirect damages, including but not limited to loss of profits, data, or business opportunities.

Indemnification

You agree to indemnify and hold Masha USA, its employees, agents, and affiliates harmless from any claims, damages, or liabilities arising from your use of our website, products, or services or your violation of these terms.

Modification of Terms

We reserve the right to modify, update, or discontinue any part of our website or services, as well as these terms, at our discretion and without prior notice. It is your responsibility to review this policy periodically for any changes.

Applicable Law

This Disclaimer of Liability Policy is governed by the laws of Bernalillo county, the City of Albuquerque, and the State of New Mexico, USA. and any legal disputes shall be subject to the exclusive jurisdiction of the courts in Bernalillo County.

Contact Us

If you have any questions or concerns regarding this Disclaimer of Liability Policy, please contact us at help@mashausa.com or Here

By using our website, products, or services, you acknowledge and agree to the terms outlined in this policy, including the limitations of liability and the allocation of risk. If you do not agree with these terms, please refrain from using our website or purchasing our products and services.

Governing Law

Applicable Law

These Terms of Sale are governed by and interpreted under the laws of the state of New Mexico, without regard to its conflict of law principles.

Jurisdiction

The jurisdiction and legal framework under which Masha USA operates is outlined below. By utilizing our website, products, or services, you or your company agree to adhere to the laws and regulations of Bernalillo County, Albuquerque, New Mexico, USA., as detailed in this section.

Exclusive Jurisdiction

Our company is headquartered in Albuquerque, New Mexico, USA. Accordingly, we are subject to the laws and regulations of Bernalillo County, the city of Albuquerque, and the State of New Mexico. All legal matters, disputes, or claims arising from your interactions with Masha USA will be governed by and construed in accordance with the laws and regulations of Bernalillo County, and the State of New Mexico.

Dispute Resolution

In the event of any disputes or legal proceedings related to our products, services, or website, you agree to submit to the exclusive jurisdiction of the state and federal courts located within Bernalillo County, Albuquerque, New Mexico. You further agree that any such disputes will be resolved according to the laws of Bernalillo County and the State of New Mexico, without regard to conflicts of law principles.

Agreement to Arbitrate

Any dispute, controversy, or claim arising out of or relating to this Jurisdiction Policy, including its existence, validity, interpretation, performance, breach, or termination, shall be resolved by arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"), as modified by this Arbitration Section. The AAA Rules and filing forms are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single neutral arbitrator appointed by mutual agreement of the parties, or, if the parties cannot agree, by the AAA in accordance with its rules. The arbitrator shall have expertise in matters related to this Jurisdiction Policy and shall follow applicable law. The arbitration shall take place in Albuquerque, New Mexico, USA unless otherwise agreed by the parties. The arbitration shall be conducted in English. The arbitrator shall have the authority to conduct the arbitration by telephone, video conference, written submissions, or in-person, as deemed necessary. Each party shall be responsible for their own attorney's fees, costs, and expenses incurred in connection with the arbitration, except as otherwise provided by law or this Jurisdiction Policy.

Waiver of Class Action and Jury Trial

Class Action Waiver: You agree that any disputes shall be conducted on an individual basis and not as a class, collective, or representative action. You expressly waive any right to participate in class, collective, or representative proceedings.

Jury Trial Waiver: To the extent permitted by applicable law, you waive the right to a trial by jury in any action or proceeding brought in connection with this Policy or related matters.

Severability

Should any provision of this Policy be deemed invalid, unlawful, or unenforceable under applicable law, such invalidity, unlawfulness, or unenforceability shall not affect the validity, lawfulness, or enforceability of the remaining provisions. The invalid, unlawful, or unenforceable provision shall be considered superseded by a valid, lawful, and enforceable provision that most closely aligns with the original intent of the provision.

Changes to Policy

We reserve the right to amend or update this Policy as necessary to reflect changes in local laws, regulations, or our business practices specific to Bernalillo County, Albuquerque, New Mexico, USA. Any revisions to this policy will be posted on our website, with the date of the most recent update clearly indicated.

Contact Us

For inquiries or concerns regarding our Policies or any other legal matters related to Masha USA specific to Bernalillo County, Albuquerque, New Mexico, please do not hesitate to contact us at help@mashausa.com or Here,

By using our website, products, or services, you acknowledge and agree to the terms outlined in this Governing Law Policy, which pertain to the jurisdiction of Bernalillo County, Albuquerque, New Mexico, USA, for any legal matters or disputes.

Updates

We may update these Terms of Use from time to time. Any changes will be posted on our website.

By interacting with this site in any way, you acknowledge and agree to be bound by these Terms. If you do not agree with these terms, please refrain from using this site.

If you have any questions or concerns regarding these Terms of Sale, please contact us at support@mashausa.com.

Contact Us

We are dedicated to an unparalleled customer experience and would love to hear from you. If you have any questions or concerns, please do not hesitate to contact our customer support team Here or using the information below. We are here to assist you and provide any necessary information.

Masha USA
MashaUSA.com

505-256-0190
support@mashausa.com

Masha Inc.,
3012 Central Avenue Southeast,
Albuquerque, NM 87106
United States