Terms of Sale

General Terms of Sale

These Terms of Sale ("Terms") govern the sale of products and services by Masha Inc. Dba Masha USA and MashaUSA.com ("we," "our," or "us") to you, the customer ("you" or "customer"), through our website and other sales channels. By placing an order with us, you agree to be bound by these Terms, so please read them carefully.

At Masha USA, we are committed to providing you with a seamless and efficient shopping experience, every step of the way. We want your journey with us to be a lifelong one. Please review the details of our Terms of Sale below:

Ordering

Product Availability

All orders are subject to product availability. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order in the event of an item not being available.

Pricing

Our product and service prices may change without prior notice. We are not liable for typographical errors in pricing and are not obliged to honor previous prices that have been revised.

Order Confirmation

Once you place an order, you will receive an email confirmation with the details of your order. This confirmation does not guarantee that we will accept your order, and we reserve the right to refuse or cancel your order at any time for reasons, including but not limited to product availability, errors in pricing or product descriptions, or fraudulent activity.

Payment Methods

We accept various payment methods, including credit cards and other forms of electronic payment. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.

Taxes

Prices do not include applicable taxes, and you are responsible for any applicable sales, use, or other taxes associated with your purchase.

Contact Us

For further questions or concerns, click Here to contact us.

Shipping & Delivery

Same Business Day Shipping

For orders placed before our daily cutoff time of 1 PM Mountain Standard Time (MST), we aim to ship most items on the same business day. Orders placed after this cutoff time will be processed on the following business day.

International Shipping

We ship to several international countries, please contact us if you are having trouble setting up delivery to the country of your choosing.

Customs Charges

Customs and Tariff charges are the sole responsibility of the customer, we will provide all the necessary documents to process the import on your end. You will be contacted by local customs authorities once your package arrives in your country.

Transit Times

Our standard transit times for most deliveries are estimated to be 1 to 3 business days from the date of shipment. Please note that actual delivery times may vary depending on your location and other factors.

Expedited Overnight Service

If you require expedited delivery, we offer an overnight shipping option for an additional charge. This service ensures that your order will be delivered on the next business day following the date of shipment.

Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order. You will be provided with the shipping cost during the checkout process before completing your purchase.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Shipping Restrictions

Some items may be subject to shipping restrictions or may require special handling due to their nature. We will notify you if any such restrictions apply to your order.

Refusing a Package

When a carrier attempts delivery, customers may refuse the package. We will be notified of the refusal and the reason provided. In cases where a package is refused without a valid reason (e.g. wrong item sent, damaged packaging or contents) or if the refusal was due to customer error (e.g., incorrect address provided, not being able to sign for the package, refusal to accept the package), a shipping fee will be applied to cover shipping and handling costs. Refer to our 'Return Policy ' regarding a restocking fee for refused packages.

Packaging and Security

All items are shipped in unmarked, non-disclosing double-padded envelopes to ensure your privacy. Shipments include tracking, signature verification, and insurance to give you extra peace of mind.

Contact Us

For further questions or concerns, click Here to contact us.

Returns and Refunds

We want you to be completely satisfied with your purchase from MashaUSA.com. In case you need to make a return or exchange, please take a moment to review our return policy below.

30-Day Return Window

You have up to 30 days from the date of receiving the item to initiate a return.

No Restocking Fee

We do not charge a restocking fee for items that are unworn, undamaged, returned in their original packaging, and with the original tags intact.

Worn Items

Worn items may be subject to a fee, which will be assessed based on the condition of the returned item.

Free Return Shipping

We offer free return shipping in the following cases:

If the item sent was incorrect.

If the item received is defective or not as described.

Return Label Charge

For all other returns including refused packages, a return label charge may apply. The exact amount will be determined based on your location and the size and weight of the item.

How to Initiate a Return

To initiate a return, please contact our customer support team at support@mashausa.com or by calling 505-256-0190. They will guide you through the return process and provide you with a return label if applicable. Or click Here to contact us.

Refusing a Package

When a carrier attempts delivery, customers may refuse the package. We will be notified of the refusal and the reason provided. In cases where a package is refused without a valid reason (e.g. wrong item sent, damaged packaging or contents) or if the refusal was due to customer error (e.g., incorrect address provided, not being able to sign for the package, refusal to accept the package), a restocking fee will be applied to cover shipping and handling costs.

Please ensure that you carefully package the item for return to prevent any damage during transit. Once we receive your return, we will inspect the item and process your refund promptly in accordance with our policy.

Thank you for choosing Masha USA and we look forward to providing you with the best possible shopping experience. If you have any questions or need further assistance, click Here to contact us.

Product Information

We strive to ensure that our product descriptions and images are accurate. However, we do not warrant that product descriptions or other content on our website are error-free.

Custom Jewelry & Special Orders

At Masha USA we are delighted to offer custom jewelry and special order services to cater to your unique preferences and needs. Our Custom Jewelry or Special Order Policy outlines the terms and requirements for such orders.

Deposit Requirement

A deposit is required for all custom jewelry and special orders. The amount of the deposit will be communicated to you based on the specific nature and cost of the order. This deposit is essential to initiate the production process and secure your commitment to the order.

Custom Design and Approval

We will work closely with you to create a custom design or fulfill your special order based on your provided specifications. Detailed drawings or digital representations may be provided for your review and approval.

Deposit Deduction

The deposit you provide will be deducted from the total cost of the custom jewelry or special order upon completion.

Non-Refundable Deposit

Please note that the deposit is non-refundable. It covers initial design work, materials procurement, and the commitment of our artisans to your project. In the event of order cancellation, the deposit will not be returned.

Payment Terms

Once the custom jewelry or special order is completed and ready for delivery, the remaining balance must be paid in full before shipment or pickup.

Production Timeline

The production timeline for custom jewelry or special orders may vary depending on the complexity of the design and availability of materials. We will provide you with an estimated completion date, and we will make every effort to meet this timeline.

Order Changes

Any changes requested after the design is approved may impact the final cost and timeline of your order. We will communicate any adjustments accordingly.

Communication

We maintain open communication throughout the design and production process, ensuring that you are informed about the progress of your custom jewelry or special order.

Contact Us

For further questions or concerns, click Here to contact us.

Personalization Service for Jewelry

At Masha USA we are pleased to offer a personalization service for many of our jewelry items to help you create a unique and meaningful piece. Please review the details of our personalization service below:

Scope of Personalization

Personalization Options

Most of our jewelry items can be personalized with names, initials, dates, or other meaningful text or symbols. Personalization options may vary depending on the item, so please contact us for details.

Service Charge

There is a $45 service charge for personalization, which covers the customization process and ensures your jewelry is crafted to your specifications.

Verification and Ordering Process

Before placing an order for personalized jewelry, we encourage you to contact us to verify whether the specific piece you are interested in can be customized. Our team will provide you with information on available personalization options for that item.

Fill out the form Here

Order Placement

Once you have confirmed the personalization details with our team, you can proceed to place your order through our website or other designated ordering channels.

Return Policy for Personalized Items

Please note that personalized, resized, or customized items are unique to you and cannot be returned for an exchange or refund. We take great care in creating customized jewelry to your specifications, and these items may not be suitable for resale.

If you have any questions or would like to inquire about personalizing a specific piece of jewelry, please do not hesitate to contact our customer support team at support@mashausa.com or (505) 256-0190 or Here. We are here to assist you in creating a personalized and special piece of jewelry that you will cherish for years to come.

By choosing our personalization service, you acknowledge and agree to the terms outlined in this policy, including the non-returnable nature of personalized items.

Gift Packaging

At Masha USA, we believe that presentation is an essential part of gift-giving. To enhance your shopping experience, we offer gift packaging options to make your special moments even more memorable.

Complimentary Gift Pouch

With every purchase, you will receive a complimentary gift pouch at no additional cost. This pouch is designed to protect and present your jewelry beautifully, making it a perfect option for most occasions.

Specialized Gift Packaging

For those seeking an extra touch of elegance and personalization, we offer specialized gift packaging for an additional charge of $10. This option includes premium gift wrapping, a decorative box, and a personalized gift card.

Non-Refundable

Please note that the cost of specialized gift packaging is non-refundable. Once you have chosen this option and it has been applied to your order, it cannot be refunded.

How to Select Gift Packaging

During the checkout process, you will have the opportunity to add Special Gift Packaging options. Simply select your preferred option to add it to your order.

Contact Us

If you have any questions or require assistance regarding our gift packaging options, please do not hesitate to contact our customer support team at support@mashausa.com or (505) 256-0190 or Here. We are here to help you make your gift-giving experience truly exceptional.

By choosing our gift packaging options, you acknowledge and agree to the terms outlined in this Gift Packaging Policy, including the non-refundable nature of specialized gift packaging. We look forward to assisting you in creating truly unique and memorable experiences.

Order Cancellation

At Masha USA, we understand that circumstances may change, and you may need to cancel an order. We aim to provide a hassle-free cancellation process for your convenience.

Cancellation Window

You can cancel your order at any time until the items have shipped without incurring any cancellation fee. We strive to process and ship orders promptly, and the cancellation window applies until the point of shipment.

How to Cancel an Order

To cancel an order, please contact our customer support team as soon as possible. You can reach us at support@mashausa.com or (505)256-0190. Be prepared to provide your order number and other relevant details to assist us in processing your cancellation.

Cancellation Confirmation

Once your cancellation request is received and processed by our team, we will send you a cancellation confirmation email. This email will confirm the successful cancellation of your order and any applicable refunds.

Refunds

If you have already made a payment for the canceled order, any eligible refunds will be processed promptly. Refunds will be issued using the original payment method and may take 3 to 5 business days to process.

Changes to Your Order

If you wish to make changes to your order rather than canceling it entirely, please contact our customer support team Here. We will do our best to accommodate your requests, depending on the status of your order.

Contact Us

If you have any questions or need assistance with canceling an order, please do not hesitate to contact our customer support team at support@mashausa.com or (505)256-0190 or Here. We are here to help you and ensure a smooth shopping experience.

By placing an order with us, you acknowledge and agree to the terms outlined in this Order Cancellation Policy. We appreciate your understanding and cooperation in adhering to our cancellation guidelines.

Limited Lifetime Warranty for Jewelry

At Masha USA we take immense pride in the craftsmanship and quality of our jewelry. We are pleased to offer you a Limited Lifetime Warranty to ensure your complete satisfaction with our products.

Lifetime Coverage Against Manufacturing Defects

We stand behind the quality of our jewelry. In the event of any manufacturing defects, we will repair or replace the item, free of charge. We recommend that you keep a copy of your order confirmation and any relevant documents for your records to ensure a smooth warranty claim process.

Exclusions

Misused or Abused Items: Items that have been intentionally damaged, abused, or subjected to excessive wear and tear are not eligible for warranty coverage.

Lost Materials: If any components or materials are lost, they are not covered under this warranty. To avail of warranty services, all original components must be returned for reassembly or repair.

Complimentary Shipping

For the first 90 days from the date of purchase, we will provide a prepaid shipping label for both the outbound and return shipments to facilitate a hassle-free warranty claim process.

How to Claim Warranty

If you believe that your jewelry is eligible for warranty service due to a manufacturing defect, please follow these steps:

Contact Us: Reach out to our customer support team at support@mashausa.com or (505)256-9600 to initiate a warranty claim. Provide your order number and a description of the issue.
Return Authorization: Once your claim is validated, we will issue a Return Merchandise Authorization (RMA) number so you can ship it back to us.

Return the Item to:
Repair Department
MashaUSA.com
3012 Central Avenue SE
Albuquerque, NM 87106
505-256-0190
*Please package the item securely, including all components.

Inspection and Resolution: Once received our experts will inspect the item to verify the warranty claim. If confirmed, we will repair or replace the item and return it to you promptly.

Our Commitment

At Masha USA, we are passionate about delivering the finest jewelry with uncompromising quality. This Limited Lifetime Warranty reflects our dedication to your satisfaction and confidence in our products.

If you have any questions or need assistance with a warranty claim, please do not hesitate to contact our customer support team by clicking Here. We are here to assist you and ensure your jewelry continues to bring you joy for a lifetime.

This Limited Lifetime Warranty is subject to change or modification at our discretion and is valid for the original purchaser of the jewelry.

Jewelry Repair & Cleaning Service

At Masha USA we understand that your jewelry holds sentimental value and should always look its best. Due to the unique nature of Southwestern Jewelry not every jewelry repair service center is equipped to handle it. To ensure your pieces continue to shine, we offer comprehensive jewelry repair service. Please review our repair policy below for details:

Scope of Repair Service

We offer repair services for all types of jewelry, regardless of where you purchased them. Whether it's a family heirloom or a piece from our collection, we are here to help you keep your jewelry in impeccable condition.

Service Guarantee

Our repair services are backed by a 5 year guarantee. We are committed to the quality of our work, and we stand by it. If any issues arise with the repair within 90 days of service, we will also incur shipping costs both ways for added convenience.

Exclusions

Please note that our repair guarantee does not cover jewelry that has been misused or abused. Any damage resulting from intentional harm or excessive wear and tear is not eligible for repair under this policy.

Replacement Components and Stones

In addition to repair services, we also offer most types of replacement components or stones to restore your jewelry to its original brilliance. Our experts will work diligently to source the most suitable materials to match your piece.

Repair Authorization

To initiate a repair, a Repair Authorization is required. Please follow these steps:

Contact Us: Reach out to our customer support team at service@mashausa.com or (505) 256-0190 to request a Repair Authorization Here. Describe the issue with your jewelry and provide any relevant details.
Approval: Once your repair request is approved, we will provide you with a Repair Authorization number and further instructions on how to send your jewelry to us.
Packaging and Shipping: Package your jewelry securely, include the Repair Authorization number, and ship it to us using a reliable and trackable method. Shipping costs are the responsibility of the customer for the original repair.

Repair Department
MashaUSA.com
3012 Central Avenue SE
Albuquerque, NM 87106
505-256-0190

Inspection and Repair

Upon receiving your jewelry, our skilled jewelers will thoroughly inspect it and assess the necessary repairs. We will provide you with a quote for parts and repair.

Completion and Return

After the repair is completed, we will promptly return your jewelry to you in its restored state, along with a detailed repair summary.

Our Commitment

At Masha USA, we are dedicated to preserving the beauty and longevity of your jewelry. Our repair services are designed to provide you with peace of mind, knowing that your cherished pieces are in expert hands.

For any questions or to request a Repair Authorization, please contact our customer support team by clicking Here. We are here to assist you and ensure your jewelry continues to bring joy for years to come.

This Jewelry Repair Policy is subject to change or modification at our discretion and applies to the original owner of the jewelry.

Safe Handling Practices Policy

At Masha USA, the safety, health and well-being of our employees, customers, and partners is of utmost importance. We are committed to maintaining a safe and healthy environment in all aspects of our operations and especially commitment to implementing robust Germ Transmission Control. Our Safe Handling Practices Policy outlines our commitment to safety and the responsibilities of all individuals involved.

Core Principles

Compliance: We steadfastly adhere to all relevant health and safety regulations and guidelines. Our primary objective is to safeguard the health and safety of our workforce, customers, and the wider community.

Education and Training: Our employees receive comprehensive training and resources to uphold strict germ transmission control measures. Continuous education and awareness programs are integral to our safety culture.

Continuous Enhancement: We continually evaluate and enhance our germ transmission control practices, protocols, and equipment to minimize risks effectively.

Product and Service Safety

Stringent Quality Control: We uphold stringent quality control processes to guarantee the safety and reliability of our products and services.

Clear Labeling and Instructions: We provide unambiguous and precise labeling and instructions for the secure use, storage, and disposal of our products.

Recall Protocols: In cases of product safety concerns, we have established protocols to promptly initiate recalls and notify impacted parties.

Customer Safety

Information Dissemination: We communicate safety information clearly to our customers, encompassing product usage guidelines, warnings, and safety data sheets when applicable.

Customer Support: We extend comprehensive support and guidance to customers, addressing any safety inquiries or concerns they may have. Click Here for Customer Support

Responsibilities

Employees: Every employee is entrusted with the responsibility of adhering to stringent germ transmission control practices, actively participating in safety training, and promptly reporting any safety concerns.

Management: Management is accountable for fostering a safety-conscious culture, providing essential resources, and ensuring compliance with germ transmission control policies.

Customers and Partners: We hold our customers and partners in high regard, expecting them to uphold safe practices when engaging with our products or services.

Reporting Germ Transmission Concerns

Should you become aware of any concerns related to germ transmission in our operations, products, or services, we urge you to report them immediately to help@mashausa.com.

Regular Review and Updates

We routinely review and update our Germ Transmission Control Protocols to align with evolving conditions, regulations, operational changes, or best practices. Any updates will be communicated comprehensively.

By steadfastly adhering to our Germ Transmission Control Protocols and abiding by this policy, we are collectively dedicated to creating a safer and healthier environment for all individuals.

Contact Us

For further questions or concerns, click Here to contact us.

Limits of Liability

This Disclaimer of Liability Policy is intended to clarify the limits of liability when you interact with Masha USA and its website, products, or services. Please carefully read and understand the terms outlined in this policy. To seek resolution for any issues related to our products or services, please notify us promptly through the appropriate communication channels provided by MashaUSA.com. We are committed to addressing and resolving any concerns you may have within our limitations, striving to ensure your satisfaction.

Content Accuracy

While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the accuracy, completeness, or timeliness of all content. Information, including product details, pricing, and availability, may change without notice.

Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience, but we do not endorse or take responsibility for the content, accuracy, or availability of third-party sites. Visiting such sites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Masha USA shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. This includes, but is not limited to, loss of data, profits, or business opportunities. Our liability for any product or service-related matters, including defects, errors, or performance issues, is strictly limited to the total cost of the goods and services that are the subject of the specific transaction or inquiry.

Exclusions

This limitation of liability applies to all claims, whether arising from product defects, service errors, delays, or any other related issues, and covers any direct damages. It excludes any consequential, incidental, or indirect damages, including but not limited to loss of profits, data, or business opportunities.

Indemnification

You agree to indemnify and hold Masha USA, its employees, agents, and affiliates harmless from any claims, damages, or liabilities arising from your use of our website, products, or services or your violation of these terms.

Modification of Terms

We reserve the right to modify, update, or discontinue any part of our website or services, as well as these terms, at our discretion and without prior notice. It is your responsibility to review this policy periodically for any changes.

Applicable Law

This Disclaimer of Liability Policy is governed by the laws of Bernalillo county, the City of Albuquerque, and the State of New Mexico, USA. and any legal disputes shall be subject to the exclusive jurisdiction of the courts in Bernalillo County.

Contact Us

If you have any questions or concerns regarding this Disclaimer of Liability Policy, please contact us at help@mashausa.com or by clicking Here.

By using our website, products, or services, you acknowledge and agree to the terms outlined in this policy, including the limitations of liability and the allocation of risk. If you do not agree with these terms, please refrain from using our website or purchasing our products and services.

Governing Law

Applicable Law

These Terms of Sale are governed by and interpreted under the laws of the state of New Mexico, without regard to its conflict of law principles.

Jurisdiction

The jurisdiction and legal framework under which Masha USA operates is outlined below. By utilizing our website, products, or services, you or your company agree to adhere to the laws and regulations of Bernalillo County, Albuquerque, New Mexico, USA., as detailed in this section.

Exclusive Jurisdiction

Our company is headquartered in Albuquerque, New Mexico, USA. Accordingly, we are subject to the laws and regulations of Bernalillo County, the city of Albuquerque, and the State of New Mexico. All legal matters, disputes, or claims arising from your interactions with Masha USA will be governed by and construed in accordance with the laws and regulations of Bernalillo County, and the State of New Mexico.

Dispute Resolution

In the event of any disputes or legal proceedings related to our products, services, or website, you agree to submit to the exclusive jurisdiction of the state and federal courts located within Bernalillo County, Albuquerque, New Mexico. You further agree that any such disputes will be resolved according to the laws of Bernalillo County and the State of New Mexico, without regard to conflicts of law principles.

Agreement to Arbitrate

Any dispute, controversy, or claim arising out of or relating to this Jurisdiction Policy, including its existence, validity, interpretation, performance, breach, or termination, shall be resolved by arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"), as modified by this Arbitration Section. The AAA Rules and filing forms are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single neutral arbitrator appointed by mutual agreement of the parties, or, if the parties cannot agree, by the AAA in accordance with its rules. The arbitrator shall have expertise in matters related to this Jurisdiction Policy and shall follow applicable law. The arbitration shall take place in Albuquerque, New Mexico, USA unless otherwise agreed by the parties. The arbitration shall be conducted in English. The arbitrator shall have the authority to conduct the arbitration by telephone, video conference, written submissions, or in-person, as deemed necessary. Each party shall be responsible for their own attorney's fees, costs, and expenses incurred in connection with the arbitration, except as otherwise provided by law or this Jurisdiction Policy.

Waiver of Class Action and Jury Trial

Class Action Waiver: You agree that any disputes shall be conducted on an individual basis and not as a class, collective, or representative action. You expressly waive any right to participate in class, collective, or representative proceedings.

Jury Trial Waiver: To the extent permitted by applicable law, you waive the right to a trial by jury in any action or proceeding brought in connection with this Policy or related matters.

Severability

Should any provision of this Policy be deemed invalid, unlawful, or unenforceable under applicable law, such invalidity, unlawfulness, or unenforceability shall not affect the validity, lawfulness, or enforceability of the remaining provisions. The invalid, unlawful, or unenforceable provision shall be considered superseded by a valid, lawful, and enforceable provision that most closely aligns with the original intent of the provision.

Changes to Policy

We reserve the right to amend or update this Policy as necessary to reflect changes in local laws, regulations, or our business practices specific to Bernalillo County, Albuquerque, New Mexico, USA. Any revisions to this policy will be posted on our website, with the date of the most recent update clearly indicated.

Contact Us

For inquiries or concerns regarding our Policies or any other legal matters related to Masha USA specific to Bernalillo County, Albuquerque, New Mexico, please do not hesitate to contact us at help@mashausa.com or by clicking Here.

By using our website, products, or services, you acknowledge and agree to the terms outlined in this Governing Law Policy, which pertain to the jurisdiction of Bernalillo County, Albuquerque, New Mexico, USA, for any legal matters or disputes.

Updates

We may update these Terms of Sale from time to time. Any changes will be posted on our website.

By interacting with this site in any way, you acknowledge and agree to be bound by these Terms. If you do not agree with these terms, please refrain from using this site.

If you have any questions or concerns regarding these Terms of Sale, please contact us at support@mashausa.com.

Contact Us

We are dedicated to an unparalleled customer experience and would love to hear from you. If you have any questions or concerns, please do not hesitate to contact our customer support team using the information below or by clicking Here. We are here to assist you and provide any necessary information.

Masha USA
MashaUSA.com

505-256-0190
support@mashausa.com

Masha Inc.,
3012 Central Avenue Southeast,
Albuquerque, NM 87106
United States