Policies & Guidelines
Privacy & Security Policy
Here at MashaUSA.com we are committed to safeguarding your privacy and ensuring the security of your personal data. By using our website, you consent to the practices described in this Privacy policy.
Information We Collect
We may collect the following types of information from you:
Personal Information
When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
Non-Personal Information
We may collect non-personal information, such as browser type, device type, and browsing preferences, which helps us enhance your website experience.
Cookies
We use cookies to improve your browsing experience. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information.
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing
To process and fulfill your orders, including shipping and payment processing.
Customer Support
To provide customer support and respond to your inquiries and requests.
Personalization
To customize and personalize your shopping experience, including product recommendations and promotions.
Marketing
To send you promotional emails and newsletters, which you can opt out of at any time.
Analytics
To analyze website usage, improve our website, and enhance your user experience.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering orders.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.
Your Privacy Choices
You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us by following the instructions provided in our emails.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting an updated Privacy Policy on our website.
Contact Us
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at support@mashausa.com.
By using our website, you agree to the terms of this Privacy Policy. Your continued use of our website constitutes your acceptance of any updates or changes to this policy.
Accessibility Policy
At Masha USA we are committed to providing a digital environment that is accessible to all individuals, regardless of their abilities or disabilities. We believe in inclusivity and are dedicated to ensuring that our website and digital content conform to accessibility guidelines and standards.
Our Commitment
We are dedicated to making our website accessible for everyone, including individuals with disabilities. We understand the importance of providing equal access to information, products, and services for all users.
Accessibility Standards
We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines provide a framework for making web content more accessible to a wider range of people with disabilities.
What We Do
Regular Accessibility Audits
We conduct regular accessibility audits and testing to identify and address potential accessibility issues.
User-Friendly Design
Our website is designed with accessibility in mind, including clear navigation, readable fonts, and easy-to-use forms.
Alternative Text
We provide alternative text for all images and non-text content, making it accessible to screen readers and other assistive technologies.
Keyboard Accessibility
Our website is designed to be navigable and usable using only a keyboard, ensuring compatibility with assistive devices.
Compatibility
We strive to ensure compatibility with popular assistive technologies and browsers.
Feedback and Improvement
We welcome feedback from users regarding accessibility issues. If you encounter any accessibility barriers on our website, please let us know, and we will work to address them promptly.
Contact Us
If you have any questions or concerns about the accessibility of our website or digital content or if you require assistance accessing information or services, please contact us at support@mashausa.com or (505)256-0190.
Ongoing Commitment
We view accessibility as an ongoing commitment. As technology and accessibility standards evolve, we will continue to enhance our website's accessibility features and strive to provide a better online experience for all users.
This Accessibility Policy is subject to periodic review and may be updated to ensure its continued alignment with our accessibility goals and compliance with relevant laws and regulations.
General Terms of Sale
These Terms of Sale ("Terms") govern the sale of products and services by Masha Inc. Dba Masha USA and MashaUSA.com ("we," "our," or "us") to you, the customer ("you" or "customer"), through our website and other sales channels. By placing an order with us, you agree to be bound by these Terms, so please read them carefully.
Ordering
Product Availability
All orders are subject to product availability. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
Pricing
Prices for our products and services are subject to change without notice. We are not responsible for typographical errors regarding pricing or any other details.
Order Confirmation
Once you place an order, you will receive an email confirmation with the details of your order. This confirmation does not guarantee that we will accept your order, and we reserve the right to refuse or cancel your order at any time for reasons, including but not limited to product availability, errors in pricing or product descriptions, or fraudulent activity.
Payment Methods
We accept various payment methods, including credit cards and other forms of electronic payment. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.
Taxes
Prices do not include applicable taxes, and you are responsible for any applicable sales, use, or other taxes associated with your purchase.
Shipping and Delivery
We will make every effort to ship your order promptly and within the estimated delivery times. However, we are not responsible for delays beyond our control. More information is available on our Shipping Policy page.
Returns and Refunds
Return Policy
Our return policy is detailed in our Return Policy Page. Please review this policy for information on returns and refunds.
Product Information
Accuracy
We strive to ensure that our product descriptions and images are accurate. However, we do not warrant that product descriptions or other content on our website are error-free.
Product Warranty
Limited Lifetime Warranty for Jewelry
At Masha USA we take immense pride in the craftsmanship and quality of our jewelry. We are pleased to offer you a Limited Lifetime Warranty to ensure your complete satisfaction with our products. For details and coverage information review our Limited Lifetime Warranty Page.
Liability
Our liability for any product or service-related matters is limited to the total cost of the goods and services in question, as outlined in our Limit of Liability Policy(Policy.
Governing Law
Applicable Law
These Terms of Sale are governed by and interpreted under the laws of the state of New Mexico, without regard to its conflict of law principles.
Changes to Terms
We may update these Terms of Sale from time to time. Any changes will be posted on our website.
By interacting with this site in any way, you acknowledge and agree to be bound by these Terms. If you do not agree with these terms, please refrain from using this site.
If you have any questions or concerns regarding these Terms of Sale, please contact us at support@mashausa.com.
Terms of Use: