Return Policy

You have up to 30 days from the date of receiving the item to initiate a return.

We do not charge a restocking fee for items that are unworn, undamaged, returned in their original packaging, and with the original tags intact.

Worn items may be subject to a fee, which will be assessed based on the condition of the returned item.

We offer free return shipping in the following cases: If the item sent was incorrect. If the item received is defective or not as described.

For all other returns including refused packages, a return label charge may apply. The exact amount will be determined based on your location and the size and weight of the item.

To initiate a return, please contact our customer support team at support@mashausa.com or by calling 505-256-0190. They will guide you through the return process and provide you with a return label if applicable.

When a carrier attempts delivery, customers may refuse the package. We will be notified of the refusal and the reason provided. In cases where a package is refused without a valid reason (e.g. wrong item sent, damaged packaging or contents) or if the refusal was due to customer error (e.g., incorrect address provided, not being able to sign for the package, refusal to accept the package), a restocking fee will be applied to cover shipping and handling costs. Please ensure that you carefully package the item for return to prevent any damage during transit. Once we receive your return, we will inspect the item and process your refund promptly in accordance with our policy. Thank you for choosing Masha USA and we look forward to providing you with the best possible shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.